Refund Policy

By making in-game purchases on our website, you agree to the following refund policy:

Refund Eligibility

• Refunds are only applicable for in-game purchases made on our website.
• To be eligible for a refund, users must submit a refund request within 24 hours of the original purchase.
• Refunds will not be processed if incorrect details were provided during the purchase.

Valid Reasons for Refunds

• Unauthorized transactions.
• Technical issues that caused non-delivery of in-game items.
• Other verifiable system or service errors.

Refund Process

• Users should submit refund requests via our customer support email: 69venom.store@gmail.com
• Provide transaction details including order number, date of purchase, and a detailed explanation of the issue.

Refund Approval

• All refund requests are subject to review and may require investigation.
• We reserve the right to deny a refund if the request is submitted beyond the allowed time or appears to be in bad faith.

Refund Methods

• Approved refunds will be processed using the original payment method.
• In certain situations, alternative methods may be considered.

Non-Refundable Items

Certain in-game items or services may be non-refundable. Please review product descriptions carefully before purchasing.

Chargebacks

We urge users to contact us before initiating any chargebacks. Chargebacks may result in suspension or termination of accounts.

Policy Changes

We reserve the right to update or modify this refund policy at any time. Users will be notified of significant changes.

By using our website and making in-game purchases, users acknowledge and agree to comply with this refund policy.